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Regulatory services
Ensuring only suitable operators, individuals, products and systems enter the market through robust assessment and decision-making, supporting a safe and integrity-driven gambling industry.
How we do this:
Assess applications for licences, approvals and certifications across operators, individuals, equipment and systems.
Undertake probity, suitability and risk assessments, including financial and integrity considerations.
Set and apply licence conditions and regulatory requirements.
Evaluate new products, technologies and system changes before they enter the market.
Maintain licensing registers and records to support transparency and compliance.
Supporting informed decision-making by industry and consumers, strengthening compliance and contributing to the reduction of gambling harm and criminal influence through clear information, guidance and regulatory expectations.
How we do this:
Provide guidance, standards and education materials to support industry compliance and safer practices.
Engage with operators to clarify obligations and expectations.
Deliver public information and campaigns to reduce harm and increase awareness of risks.
Engage with government, community and industry stakeholders to support transparency, trust and accountability.
Assessing operator conduct and system performance through proactive monitoring and assurance, and intervening to reduce gambling harm, mitigate criminal risk and address non-compliance.
How we do this:
Conduct inspections, audits and targeted assurance activities across operators, venues and systems.
Assess operator compliance, controls systems, risk management and performance against legislative, licence and regulatory obligations.
Require corrective actions, remediation and system improvements where risks or non-compliance are identified.
Coordinate with regulators and law enforcement to share intelligence and respond to risks.
Upholding the integrity of the regulatory system through proportionate and timely enforcement action to address breaches and deter non-compliance.
How we do this:
Investigate suspected breaches of legislation and licence conditions.
Determine appropriate regulatory responses based on risk, harm and severity.
Apply the full range of enforcement powers, including directions, disciplinary actions, fines and prosecution where appropriate.
Monitor compliance with enforcement outcomes and follow-up actions.
Publicly report enforcement actions support transparency and deterrence.
Providing intelligence, analysis and evidence to identify emerging risks, harms and non-compliance and support effective regulatory decision-making.
How we do this:
Collect and analyse intelligence from complaints, tip-offs, regulatory data, research and lived experience.
Identify emerging risks, harms, criminal influences and patterns of non-compliance.
Monitor industry, technology and regulatory trends and developments.
Produce intelligence products, risk assessments and insights to support regulatory operations and strategic decision-making.
Support risk-based prioritisation, intervention and resource allocation.
Share intelligence and collaborate with regulators, government agencies and law enforcement partners.
Administering and assuring financial obligations within the gambling system, including the collection, reconciliation and reporting of significant revenue on behalf of the State, protecting public finances and supporting confidence in its integrity.
How we do this:
Collect, reconcile and report revenue and levies due to the State.
Verify operator reporting and financial data integrity.
Monitor compliance with financial and taxation obligations.
Maintain controls and processes to ensure accuracy and minimise risk.
Provide financial reporting and insights to government and central agencies.
Maintaining the frameworks, capability, and tools required to deliver consistent, risk-based and effective regulation in a complex and evolving environment.
How we do this:
Develop and maintain regulatory frameworks, policies, practice standards, methods and tools
Build workforce capability to respond to emerging industry risks and technologies.
Embed continuous improvement, evaluation and learning across regulatory activities.
Support consistent regulatory quality and decision making across the organisation.
Working with government, regulators and law enforcement to coordinate oversight of the gambling system, respond to emerging risks, and support effective policy and regulatory settings.
How we do this:
Provide evidence-based regulatory and policy advice to the Commission and government.
Support implementation and operationalisation of legislative and policy reforms.
Undertake strategic analysis and inquiries into emerging risks and system issues.
Coordinate with central agencies, regulators and law enforcement to align system responses.
Contribute insights and data to inform whole-of-government decision-making.
Enabling services
Ensuring the organisation has the capability, capacity and culture required to deliver effective, high-quality regulation.
How we do this:
Attract, develop and retain a workforce with the skills needed to regulate a complex and evolving industry.
Build capability in areas such as risk-based regulation, data, technology and emerging industry practices.
Align workforce planning and organisational design to regulatory priorities.
Support workforce wellbeing, safety and inclusion.
Deliver core employment services, systems and payroll.
Ensuring the organisation is financially sustainable and compliant with statutory requirements, operates lawfully with strong governance, and that regulatory decisions are robust, consistent and legally defensible.
How we do this:
Provide legal advice on statutory interpretation, regulatory decision-making and enforcement action.
Ensure compliance with financial, procurement and statutory requirements.
Manage budgeting, financial planning and resource allocation to support regulatory priorities.
Manage enterprise risk.
Provide corporate performance reporting and governance oversight across the organisation.
Oversee corporate services, including facilities and asset management.
Providing secure, reliable and effective digital, data and technology capabilities that support regulatory operations, organisational performance and informed decision-making.
How we do this:
Develop and maintain digital platforms, systems and technology infrastructure that support regulatory and corporate activities.
Protect systems and data from cyberthreats and ensure information security.
Manage data governance, quality and accessibility across regulatory and corporate information assets.
Provide enterprise data, analytics and reporting capabilities to support decision-making and oversight.
Deliver technology and digital improvement initiatives that improve organisational effectiveness and regulatory efficiency.
Manage records and information in line with statutory requirements.
Support effective, independent decision-making by the Commission and establish clear strategic direction, alignment and delivery across the organisation.
How we do this:
Provide governance and secretariat support to the Commission.
Provide high-quality evidence to decision makers.
Develop the organisation’s strategy and annual plans, setting direction and priorities.
Drive alignment of resources and delivery to strategic outcomes and monitor progress.
Provide strategic advice and support to the CEO.
Support strategic engagement with Ministers, central agencies and key stakeholders.
Monitor external developments and position the organisation to respond.
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